This website is owned and operated by Dandy Fresh Market Blooms Pty Ltd (ABN 61 537 850 872 ). We provide our services to you subject to the following terms & conditions. Please read them carefully, as by visiting or ordering from this website you are deemed to have accepted these conditions. This document outlines the trading Terms and Conditions bound to all Dandy Fresh Market Blooms transactions incorporating but not limited to online, fax, phone, agent, trade fair and email ordering.
We reserve the right to make amendments to these Terms & Conditions at any time simply by posting the amended terms on our site. Any changes made will be effective immediately after they are posted. The Terms and Conditions explained here in are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
INTENDED USE
Our website is designed for the information and use of registered wholesale and trade business customers only. Registration is required for access.
Those who are successful in registration will be issued with a user name (their email address) and a customer defined password. This information is confidential and not to be transferred to any other person and is strictly reserved for the sole use of the individual to whom it was issued.
If it is established that a person other than the registered customer is using the user name and password of that registered customer, Dandy Fresh Market Blooms reserves the right to withdraw that customers user name and password. De-registered customers will be refused any and all current or future use of the website and may face prosecution.
REGISTRATION & ACCOUNTS
In consideration of your use of the website, you agree to provide true, accurate, current and complete information about yourself as prompted by the website’s registration form (such information being the “Registration Data”); and maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all times.
In particular, to register you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete; or Dandy Fresh Market Blooms has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Dandy Fresh Market Blooms has the right to suspend or terminate your account and refuse any and all current or future use of the website (or any portion thereof).
Further, if you use this website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Pricing:
All pricing on our Website is in Australian Dollars (AUD). Each product displays the cost PER UNIT excluding GST, unless otherwise stated. List Price is the standard price associated with the smallest quantity of pieces (known as MIN. – MINIMUM QTY) per item, per colour you are required to purchase. Dandy Fresh Market Blooms reserves the right to change prices and product specifications at any time without prior notice.
Product:
Every effort has been taken to display as accurately as possible product descriptions, dimensions and colour finishes on this site. The actual colours you see will depend on your computer/monitor and Dandy Fresh Market Blooms does not guarantee that your monitor’s display of any colour is true and accurate.
Ordering:
There are a number of ways to place orders with Dandy Fresh Market Blooms. Please refer FAQS for the complete list.
Returns & Credits:
We do not exchange, refund or credit for incorrect choice. Any goods purchased from Dandy Fresh Market Blooms may only be returned or claimed if found to be damaged, faulty or incorrectly supplied. NO Credit’s, Return’s or Exchange are offered on sale items.
All Returns & Credits require authorization and therefore notification of any proposed Return or Credit claim must be advised in writing, along with images, within 24 hours of the date of delivery to: preserved@dandyfreshmarketblooms.com Failure to do so will result in Returns or Credits being denied.
All returns once authorised by our Credit Department prior must be returned to Dandy Fresh Market Blooms within (7) days of authorisation. No authorization will be issued if goods are not in original packaging and complete with a Dandy Fresh Market Blooms packaging. Customers are responsible for all freight costs when returning non- damaged, perfect quality or correctly supplied goods and all returns must be sent to Dandy Fresh Market Blooms (Head Office/Warehouse) in Moorabbin complete with authorization.
Dandy Fresh Market Blooms reserves the right to deny a credit for returned goods found NOT to be in perfect order and without authorization.
Dandy Fresh Market Blooms will only refund payment (excluding delivery fee) for faulty or damaged paid goods authorised by our Credit Department.
Damaged & Faulty Goods:
All Dandy Fresh Market Blooms products are packaged with care. In the unlikely event that an item is damaged or broken in transit, please advise our Head Office in writing immediately so that a suitable solution can be determined. Please retain all packaging as evidence of damage. If required we will arrange for the damaged goods to be picked up and a replacement or substitute of goods be delivered where possible.
DELIVERY INFORMATION
Freight: All orders are subject to a Freight charge. Freight is calculated on the size of the order and box qty and weight. An itemised Tax Invoice containing a description of goods purchased and freight will be emailed to your nominated email address.
Dispatch:
All orders are dispatched within 24 hours of receipt of payment. Please note dispatch times may vary during busy/peak periods.
Delivery:
Dandy Fresh Market Blooms sends all orders via a common carrier to ensure fast & safe delivery. All orders MUST be delivered to a business address.
We are able to deliver to Residential addresses however conditions apply. (see details below)
We do not deliver to post office box addresses.
Business Addresses:
All deliveries to business addresses require a signature upon receipt.
In the rare event that nobody is available at the nominated business address to sign for the package, then the courier will leave a notification card and you will need to call them directly to rearrange a suitable delivery day for which further charges from Dandy Fresh Market Blooms will apply.
Residential Addresses:
All delivery addresses given to Dandy Fresh Market Blooms are considered to be business addresses unless otherwise advised. A non negotiable condition of all deliveries to residential addresses is that they are sent with ‘Authority To Leave’ if no-one home. Once the courier has delivered the goods, we will have no further responsibility for their loss or damage here after.
In the rare event that no-one is home and they do not leave the goods, the courier may leave a notification card and you will need to call them directly to rearrange a suitable delivery day for which further charges from Dandy Fresh Market Blooms will apply from.
For all deliveries detailed above it is the responsibility of the customer to check that all cartons are accounted for before signing for the delivery. A signed “Proof of Delivery” (POD) will be used to determine the delivery of an order. Dandy Fresh Market Blooms does not accept responsibility for goods that are misplaced after they have been delivered and signed for including ATL Residential deliveries.
If you wish to use your own courier please advise upon receipt of order. We will simply liaise with your courier regarding pick-up of the order from our warehouse. Once we have delivered goods to your courier or they have picked the goods up, we will have no further responsibility for their loss or damage whilst in transit.
Delivery Times:
Deliveries to most Capital cities in Australia take approximately 2-5 working days. For urgent delivery requests please note that Dandy Fresh Market Blooms will make every effort to dispatch orders on time, however we can’t guarantee the nominated freight company will deliver on time as requested. We are also unable to request the courier to call before delivery. Please understand that as we use a third party for deliveries we are unable to guarantee an exact delivery date, once the goods leave our premises, circumstances may arise which are outside of our control. Please call us if you have not received your order within 7 working days of placing your order or if you have any concerns at all. Email preserved@dandyfreshmarketblooms.com
PAYMENT METHODS/SECURITY
Dandy Fresh Market Blooms accepts a variety of payment options.
Direct Bank Deposit / EFT / Bank Transfer:
Please contact the Head Office for Bank Deposit Details or refer to the bottom of the Invoice or Tax Invoice for these details. When completing a transaction write your company name in the description so we know the payment is from you and email or fax us a copy of the completed transaction.
A payment is considered complete when the funds have been cleared.
Credit Card:
We only accept MasterCard & Visa. To complete an online payment you must provide the following: cardholder’s name, card number, and card expiry date. All online Credit Card transactions use a split-email process, which is extremely secure. Payments for Invoices will not be charged until goods are ready for dispatch.
All Monies Retention of Title:
All goods remain the property of Dandy Fresh Market Blooms and the Title in any goods does not pass to the Purchaser until all debts owed to Dandy Fresh Market Blooms on any account whatsoever, including Interest, Bank Charges, Legal Fees and Collection Expenses are paid in full. In this regard the Purchaser grants the right for Dandy Fresh Market Blooms to enter the Purchaser’s premises, or any other premises where the goods are reasonably believed to be stored, without notice, to take possession of the goods.
COPYRIGHT AND PROPRIETARY NOTICE
This site is owned and operated by Dandy Fresh Market Blooms. Unless otherwise noted, all material including images, illustrations, designs, icons, photographs and written material that appear as part of this site are copyrights, trademarks and/or intellectual properties owned, controlled or licensed by or to Dandy Fresh Market Blooms. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, and exploit in any way any of the contents. Modification of the materials or use of the materials for any purpose other than for personal use is a violation of Dandy Fresh Market Blooms copyright and proprietary rights.
PRIVACY POLICY
Your personal and company data is known to Dandy Fresh Market Blooms only when voluntarily submitted or posted to us. Please be assured that Dandy Fresh Market Blooms recognises that privacy of personal information is important to our customers. The nature of our business makes it necessary to obtain personal information. We only ask for and use information we reasonably need to conduct our business. Your personal information is collected to enable us to process orders, deliver goods and/or to inform you of special promotions. The information will not be passed to any other company. If you receive any promotional material from us and do not wish to receive any in future, please advise us by email info@dandyfreshmarketblooms.com
Dandy Fresh Market Blooms will not disclose, sell or trade your personal information to any third party organisations or individuals, other than third party suppliers in the delivery of goods you have agreed to, or when legally required. If you have a particular concern or query about your personal information held, please do not hesitate to contact us on +61 3 9553 0111.
All contents of this Web Site are Copyright 2023.